kb99's Privacy Policy

kb99 is one of Bangladesh's trusted online betting and casino platforms. We are always committed to protecting the privacy of our users' personal information. This privacy policy ("Policy") describes how kb99 ("we", "our") collects, stores, uses, and keeps your personal information secure.

This policy applies to kb99's website (kb99.mom) and all associated services, products, and transactions. It takes effect from the moment you create an account, log in, place a bet, or use any service on our platform.

We do not sell your information to third parties. Your data is used only for the purposes stated in this policy.

kb99 collects various types of information as needed to provide services on the platform. The categories of information collected are described in detail below.

1.1 Personally Identifiable Information

During account registration and verification, we collect the following information:

• Full name (as per national ID card)
• Date of birth (for age verification — users must be at least 21 years old)
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Address details (where applicable)

1.2 Financial & Payment Information

We use the following information to process transactions:

• bKash, Nagad, Rocket, or Upay account number
• Bank account number (for bank transfers — such as Dutch-Bangla, BRAC, or Islami Bank)
• Deposit and withdrawal history
• Transaction date, time, and amount

We never store full card numbers or banking passwords. All financial information is stored in encrypted form.

1.3 Technical & Usage Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Time spent on the platform and pages visited
• Game play history and betting records
• Session logs and activity information

kb99 uses your collected information for the following legitimate purposes. We commit that your information will be used only within these purposes.

2.1 Service Delivery & Operations

• Account creation, management, and verification
• Processing deposit and withdrawal transactions
• Providing bonuses, rewards, and promotional benefits
• Managing gaming services and storing results
• Ensuring the security of user accounts

2.2 Identity & Age Verification

To ensure responsible gaming, we verify the age of every account. This platform is for users aged 21 and above only. Identity verification information is used solely for this purpose.

2.3 Customer Service & Support

• Providing assistance via live chat and email
• Resolving complaints and issues
• Looking up and verifying account history

2.4 Service Improvement

We improve our platform through anonymous statistical analysis. No personal identity is revealed in this analysis.

2.5 Communications & Notifications

• Sending important account-related notifications
• Transaction confirmation messages
• Security alerts and warnings
• Promotional notifications (only with your consent)

kb99 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Limited information is shared as operationally necessary with technology companies that help run our platform (such as payment processors and game software providers like Pragmatic Play, Spribe, JILI). These companies operate under strict confidentiality agreements.

3.2 Payment Processing

The necessary information is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers. This use of information is limited to completing the transaction only.

3.3 Legal Obligations

We may be required to provide relevant information under a court order or a lawful directive from a competent authority. In such cases, we will provide only the information required by law.

3.4 Fraud & Abuse Prevention

To maintain platform security and prevent fraud, money laundering, or other abuse, specific information may be shared with verification service providers where necessary.

kb99 follows industry-standard technology and processes to protect your information. Our security framework is as follows:

4.1 Technical Security

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Firewall Protection: Advanced firewall systems prevent unauthorized access.
• Data Encryption: Stored sensitive information remains in encrypted form.
• Two-Factor Authentication: An additional security layer when logging into your account.
• Regular Security Audits: Regular system reviews conducted by third-party experts.

4.2 Administrative Security

• Only authorized staff have access to user information, and only to a limited extent.
• All staff are bound by confidentiality agreements.
• Every instance of data access is logged and monitored.

4.3 Response to Data Breaches

If a data security breach occurs for any reason, kb99 will notify affected users as quickly as possible and take the necessary remedial action.

kb99 uses cookies and similar technologies to improve your experience. Cookies are small data files stored on your device.

5.1 Cookies We Use

• Essential Cookies: These are necessary for the core functions of the platform — such as maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Help improve the platform by analyzing user behavior.

5.2 Cookie Controls

You can disable cookies at any time from your browser settings. Keep in mind that disabling essential cookies may limit some platform features or cause login issues.

5.3 Analytics Tools

We use anonymous analytics tools to monitor and improve platform performance. This information is not linked to any personal identity.

kb99 retains your information only for as long as necessary. We follow the principles below when determining retention periods:

6.1 Active Account Data

Your information is retained for the entire period your account remains active. This is necessary for us to provide services, maintain transaction history, and resolve disputes.

6.2 After Account Closure

Even after an account is closed or deactivated, certain information may be retained for a specified period for legal, accounting, and dispute resolution purposes. Once that period has passed, the information is securely deleted.

6.3 Data Deletion Requests

You may contact us to request deletion of your personal information. However, some information may be retained for a specified period where required by legal obligations or dispute resolution needs.

As a kb99 user, you have the following rights over your personal information. Contact us to exercise these rights.

7.1 Right to Access

You may request a copy of your personal information held by us at any time. We will provide this information within a reasonable time.

7.2 Right to Correction

If any of your information is incorrect, please let us know. We will correct it as soon as possible. You can also update some information yourself through your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, this request may be limited where legal obligations or existing disputes apply.

7.4 Right to Object to Processing

You may object to marketing communications or certain processing of your information. We will respect your preferences as much as possible.

7.5 Right to Data Portability

You can request to receive your data in a structured, machine-readable format.

To exercise these rights, send an email to [email protected] or contact our 24/7 live chat.

kb99 strictly follows an anti-minor policy. This platform is for users aged 21 and above only. We do not collect any information from those under 21, nor do we allow them to create an account.

8.1 Age Verification

We verify age at the time of registration and again later if required. If an account is found to belong to someone under 21, it will be closed immediately and the associated data will be securely deleted.

8.2 Appeal to Parents

Parents and legal guardians are requested to monitor the internet usage of minors in their care. If you suspect that a minor is using our platform, please notify us immediately at [email protected].

kb99 may update this privacy policy from time to time. The "Last Updated" date at the top of this page will be changed to reflect any updates.

9.1 Notice of Changes

For significant changes, we will send a notification to your registered email address or display a clear notice on the platform. Continued use of the platform after any changes will be considered acceptance of the new policy.

9.2 Regular Review

We recommend that you review this policy regularly, especially before using the platform. Staying up to date will help you remain aware of how your data is being used.

If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact us. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.

To learn more about this policy or for information about our services, visit our About Us page, Terms & Conditions, and FAQ page.